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Technology Help
ÒÁÈËÖ±²¥app

Information Technology Services at ÒÁÈËÖ±²¥app

As the primary point of contact for the information and academic technology needs of ÒÁÈËÖ±²¥app, we support and facilitate the work of students, faculty, and staff at ÒÁÈËÖ±²¥app. We offer a robust service catalog to meet both day-to-day and strategic needs of the community while advising on and helping execute new initiatives. We work with partners across the College to intake innovative ideas and share a college-wide perspective to effectively and efficiently work within existing constraints to produce extraordinary results. All this is done in the context and support of ÒÁÈËÖ±²¥app’s Mission and Vision.

 

Support Services We Provide:

  • All Hardware and Software Across All Campuses
  • ÒÁÈËÖ±²¥app Email
  • Workday
  • Brightspace
  • System Logins
  • Online Instructional Tools
  • Security Best Practices

Email & Phone Support:

  • Monday - Thursday: 8:00 am - 7:00 pm ET

If you call or email us outside of our listed hours, we will get back to you during standard business hours. 

 

Drop-In Help:

Bethlehem Campus - Richardson Hall Room 117

  • Monday - Thursday: 8:00 am - 5:00 pm ET

Pocono Campus - Kapp Hall Room 123

  • Monday - Thursday: 8:00 am - 5:00 pm ET

Chat Support:

If you need immediate assistance, you can use click on the orange chat icon at the bottom right corner of this page.


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Reset Your Password

Reset your password using the link below. ÒÁÈËÖ±²¥app recommends changing your single-sign on password monthly to keep your information secure.

Course Technology Help and Requirements
Course Technology Help & Requirements

Learn more about the different course technology we use at ÒÁÈËÖ±²¥app and make sure you have everything you need to be successful.

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Computer Labs
Campus Computer Labs

Computer labs are available at our Bethlehem and Pocono campus libraries.

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Information Security at ÒÁÈËÖ±²¥app
Information Security at ÒÁÈËÖ±²¥app

Explore our resources and get tips for keeping your information secure.

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Personal Computer Repairs

ÒÁÈËÖ±²¥app's Computer Club provides various personal computer services at a reasonable rate through its PC Repair Clinic in Richardson Hall room 13. Services include installing Windows, PC tune-up and repair, updates, program and hardware installation, and Malware removal. Email pcrepairclinic@northampton.edu for more information.

For help with ÒÁÈËÖ±²¥app loaner laptops, please contact ÒÁÈËÖ±²¥app's IT Services.

Additional Resources

Learn more about how to set-up multi-factor authentication (MFA), discover the benefits of online learning or download our Information Technology Services portfolio to see our full menu of offerings.

Campus WiFi

All ÒÁÈËÖ±²¥app campuses have access to both Public and Spartan WiFi. Public WiFi is a non-authenticated, secure access method for any device for the general public or any device that needs access to the internet. Spartan WiFi is a secured, authenticated network for the personal devices of ÒÁÈËÖ±²¥app-affiliated students and staff and offers a superior connection speed with the best possible service on campus. Each campus has WiFi available outdoors and in the parking lots. At the Pocono campus, the entire parking lot in front of Keystone Hall has WiFi.

Information Technology Services: Vision, Values, and Service Philosophy

Serve ÒÁÈËÖ±²¥app as a unifying and driving force across all aspects of the College through innovative strategy, operational excellence and a secure enterprise architecture, empowering ÒÁÈËÖ±²¥app to do remarkable things.

We have adopted these aspirational mission pillars:


Agility: Responsive flexibility to bring ideas from across ÒÁÈËÖ±²¥app to life, leveraging existing tools where possible and exploring new capabilities where needed in an ever-changing environment.

Revolutionary: Capabilities in data management, business intelligence, enterprise architecture, security and academic technologies that help support ÒÁÈËÖ±²¥app’s vision as a leading community college.

Inclusive: Endorsing an empathic approach that understands the needs, challenges and opportunities facing those we serve, embracing the value of all parts of the organization and each contributor.

Service: As an organization, we exist to serve and forward the needs of the ÒÁÈËÖ±²¥app community, see that students have every chance to succeed, and bring new initiatives to life for the benefit of all.

Efficiency: Striving not only for efficiency with internal operations, but to help the College effectively meet the needs of its constituents.

As a service-centric organization, ITS succeeds when ÒÁÈËÖ±²¥app succeeds. By developing professional relationships with the students, faculty, staff, and friends of ÒÁÈËÖ±²¥app, ITS can learn to walk a mile in their shoes and serve the community better while maintaining a sustainable service portfolio. If we understand the end goal, we can effectively offer solutions that meet the needs. By working across the entire College, we are well positioned to offer frugal, impactful enterprise solutions. We work to prevent problems where possible, respond quickly when they do happen, and offer self-service/educational resources so that all of ÒÁÈËÖ±²¥app can focus on doing what they do best.

All the efforts of ITS services are underpinned by three core principles: sincere empathy, elegant simplicity, and securely useful technology. We seek to understand, embrace, and support each campus’ unique needs, cultures, operations, and values. We offer solutions from the existing portfolio when viable, and partner on new needs to help develop ROI/value propositions by being earlier partners in a conversation. All this is accomplished by maintaining an engaged, empowered and highly capable team of diverse professionals that perform valuable work which helps make ÒÁÈËÖ±²¥app the best it can be.

Next Steps

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